Shipping Policy
At WEMASAI, we are committed to processing and shipping your order with the utmost care. Below you will find all the information relating to shipping.
1. Shipping area
We ship to mainland Spain, the Balearic Islands, and European Union countries included in our active shipping zone.
2. Shipping Carriers
Orders are shipped via:
• SEUR (24h) for domestic shipments.
• Correos (48–72h) for domestic shipments.
• EU Standard / Standard Europe shipping (3 to 5 business days) for orders shipped to European Union countries included in our active shipping zone.
• EU Express / Express Europe shipping (1 to 2 business days) for orders shipped to European Union countries included in our active shipping zone.
For shipments within the European Union, the specific carrier may vary depending on the destination country, service availability, and the characteristics of the order.
Customers may select the available shipping method at the time of purchase.
3. Delivery Times
Orders are prepared and dispatched on the next business day following payment confirmation.
Estimated delivery times are:
- SEUR (24h): delivery within 24 hours from dispatch
- Correos (48–72h): delivery within 48 to 72 hours from dispatch
- Standard European shipping: estimated delivery within 3 to 5 business days from dispatch for orders to countries within the European Union.
- EU Express / Express Europe shipping: estimated delivery within 1 to 2 business days from dispatch for orders shipped to European Union countries included in our active shipping zone.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery times may be affected by public holidays or logistical incidents beyond WEMASAI’s control.
4. Shipping Costs
Shipping costs are automatically calculated based on the delivery destination and are clearly displayed before completing the purchase.
Current rates are:
• Spain — Correos 48–72h: €6.
• Spain — SEUR 24h: €12.
• European Union — EU Standard / Standard Europe shipping: €15.
• European Union — EU Express / Express Europe shipping: €45.
WEMASAI reserves the right to update shipping rates if logistics conditions or carrier costs change.
5. Order tracking
Once the order has been dispatched, you will receive a confirmation email with the tracking number and a link to track your order in real time through the carrier’s website.
If you have not received your order after the estimated delivery period, please contact us at hola@wemasai.com or on +34 616 48 98 92, indicating your order number.
6. Delivery incidents
If the carrier is unable to deliver the order due to the recipient’s absence, they will leave a notice to arrange a new delivery or for the parcel to be collected at the designated collection point. If the parcel is not collected within the period established by the carrier, it may be returned to WEMASAI. In that case, the reshipping costs will be borne by the customer.
If you receive the parcel with visible signs of external damage, we recommend noting this on the carrier’s delivery note at the time of delivery and contacting us immediately at hola@wemasai.com with photographs of the packaging and the product.
7. Delivery address
WEMASAI is not responsible for delays or delivery errors resulting from an incorrect or incomplete address provided by the customer. Please check your shipping details carefully before confirming your order.
8. Contact
Email: hola@wemasai.com
Phone: +34 616 48 98 92
Address: Calle Hiedra, 28, 8º A, 28036 Madrid, Spain
This address corresponds to the administrative headquarters of WEMASAI. We do not have a physical store or provide in-person customer service at this address.
